Returns
You will need to provide your order number and email address and send us an email – sinofsick@gmail.com
How Do I Return My Order?
To begin the return process, email us at sinofsick@gmail.com. You have 14 days from the purchase date to return your item(s).
- Please also keep your proof of postage and ship your return with a tracking number. Without proof of receipt and delivery, we are not able to issue store credit or a refund for your returns.
- Once your return is received, it will go through an inspection process to ensure it is in its original condition. Upon inspection approval, we will process a refund for the original purchase amount.
- Please allow up to 10 business days after your return has arrived for it to be inspected and for your refund. If an item you return is rejected in the inspection process, our team will reach out to you with next steps.
What Items Are Eligible for Returns/Exchanges?
- Since inventory is constantly fluctuating, we aren’t currently able to offer exchanges. Instead, we recommend returning the items you don’t want and placing a new order for the desired items instead.
- Any items being returned must be unworn, unwashed, and have any original tags still attached. Items must also be free of stains, makeup, deodorant, pet hair, smoke, or any other signs of wear.
What If My Order Is Missing An Item?
- In the rare event that your package is missing an item, please email our team immediately upon receiving your order so we can take care of you quickly. You will have 7 days from the date of purchase to reach out.
How Do I Return Defective or Flawed Items?
- Damaged or defective items must be reported within 7 days of delivery. Please include photos of the damaged/defective item(s) when you email us.
- If you report issues outside of this timeframe, we may not be able to accept a return.
What If I Receive An Incorrect Item In My Order?
- We want to serve you and help clear up any discrepancies as quickly as possible. If you receive any items that aren’t what you ordered, please email our team within 7 days of receiving your order so we can help get the right item(s) to you quickly.
Who Pays for Return Shipping?
- We are only able to provide a return label when a mistake is made on our part. In all other cases, the customer will be responsible for purchasing their own postage to ship their return back.
Shipment Responsibility
- We are not responsible for returns until they reach our office. Please ensure your items are packed properly/safely so they are not lost or damaged on their trip back to us.
- Please also keep your proof of postage and ship your return along with a tracking number. Without proof of receipt and delivery, we cannot issue store credit or a refund for your returns.
- In the event that an order is returned to us by mistake (ie: return to sender, insufficient address, etc) and you’d like it mailed back out to you, we may ask you to cover the additional delivery cost.
Can I make changes to my order or cancel it prior to shipment?
- We are unable to guarantee that any requested changes or cancellations to orders will be met after an order is placed. Even so, please feel free to email us with your request and we will attempt to make those adjustments prior to your order shipping.
If you have any other questions, please feel free to email us at sinofsick@gmail.com
We appreciate you!